Privacy Notice

Scope, Controller and Legal Framework

JILICROWN collects and processes personal data in connection with its online gambling platform and related services. This Privacy Notice describes the categories of data we collect, how we use and protect that data, with whom we share it, and your rights under applicable data protection laws, including the General Data Protection Regulation where it applies.

Data controller: JILICROWN is the entity responsible for determining the purposes and means of processing your personal data and for ensuring compliance with applicable data protection laws. We implement appropriate technical and organizational measures to safeguard your information.

This system is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we learn that we have collected personal data from a minor, we will take steps to delete that data and terminate the related accounts as required by law.

What data we collect

• Identity data: name, date of birth, government-issued identity documents, and proof of age.
• Contact data: email address, postal address, phone number.
• Financial data: payment instrument details, bank account or wallet identifiers, transaction history, and records of deposits, wagers, winnings, and withdrawals.
• Transactional data: details of bets, games played, and outcomes, including risk assessments and affordability checks.
• Technical data: IP address, device type, browser, operating system, and login history.
• Usage data: how you interact with our website, features used, time stamps, and navigation patterns.
• Preference and profile data: language, location, interests, and customer communications preferences.
• Communications data: correspondence with customer support, chat history, and feedback submissions.

How we collect information

• Direct interactions: when you register for an account, place bets, deposit funds, withdraw winnings, or contact our support team.
• Automated technologies: through cookies and similar tracking technologies to monitor usage and enhance the user experience, subject to your consent where required.
• From third parties: payment processors, identity verification services, and compliance partners, where necessary to provide services or meet regulatory obligations.
• From public and other sources: publicly available information or credit and—where allowed by law—other sources to verify identity and manage risk.

Purposes and legal bases for processing

• Provision and administration of services: account creation, game play, payments, and customer support. Legal basis: contractual necessity and legitimate interests in delivering services and maintaining security.
• Identity verification and age screening: ensuring eligibility to participate and complying with regulatory requirements. Legal basis: regulatory/legal obligation.
• Fraud prevention, anti-money laundering, and security: monitoring for irregular activity and protecting funds and users. Legal basis: regulatory obligation and legitimate interests.
• Compliance and reporting: adherence to applicable laws, anti-terrorism, tax, and gaming regulations. Legal basis: regulatory obligation.
• Customer communications and service improvements: responding to inquiries, updates, and enhancing products. Legal basis: contractual necessity and legitimate interests.
• Marketing and promotions: sending information about offers and new features with consent or as permitted by law. Legal basis: consent or legitimate interests when appropriate.
• Personalization and analytics: tailoring experiences and analyzing usage for product development. Legal basis: consent (for sensitive uses where required) and legitimate interests.

Data retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Notice and to comply with legal and regulatory obligations. In general, records related to a customer relationship are kept for a minimum period of five years after termination of the relationship, or longer where required by law or for legitimate purposes such as regulatory reporting, dispute resolution, or to defend legal rights.

Security measures

We implement technical and organizational safeguards designed to protect personal data against loss, theft, and unauthorized access, including:

• Encryption in transit using TLS/SSL protocols for data transmitted between your device and our servers;
• Encryption at rest where feasible and industry-standard security controls;
• Access controls restricting data access to personnel with a legitimate need;
• Regular security assessments and incident response procedures;
• Monitoring and anomaly detection to identify suspicious activity.

Sharing and international transfers

We may disclose personal data to:

• Service providers and contractors who process data on our behalf (payment processors, IT services, servers, and customer support).
• Regulators, law enforcement, or other authorities as required by law or to protect our rights and the safety of users.
• Affiliates or in connection with corporate transactions such as a merger or sale, where the recipient assumes the rights and obligations of this Privacy Notice.

We may transfer personal data to jurisdictions outside your country, including those with different data protection standards, under safeguards such as contractual clauses and other legally recognized mechanisms to protect your data.

Cookies and tracking technologies

We use cookies, pixels, and similar technologies to collect information about how you use our site. Some cookies are strictly necessary for service functionality; others support analytics or marketing. You may adjust browser settings to reject non-essential cookies, but this may limit functionality.

Your rights

You have (where permitted by law) the right to:

• Access your personal data and obtain a copy of it;
• Rectify inaccurate or incomplete data;
• Erase data in certain circumstances;
• Restrict or object to processing, including for direct marketing;
• Data portability to receive data in a structured, commonly used format and transmit it to another controller;
• Withdraw consent where processing is based on consent;
• Lodge a complaint with a supervisory authority if you believe your rights are violated.

Direct marketing and profiling

You may opt out of marketing communications at any time. We may use profiling and automated decision-making to assess risk, personalize offers, and tailor experiences, but such processing will be conducted with safeguards and in compliance with applicable law. You may request human review of decisions that significantly affect you where applicable.

Children's privacy

Our services are not directed to and are not intended for individuals under 18. We do not knowingly collect personal data from minors. If we become aware of such data, we will promptly delete it and suspend or close related accounts as required by law.

Changes to this policy

We may update this Privacy Notice from time to time. Any material changes will be posted on this page with an updated effective date. Your continued use of our services after any changes indicates your acceptance of the updated policy.

How to contact us

If you have questions about this Privacy Notice or wish to exercise your rights, contact us using the following: a designated privacy contact at JILICROWN, or the postal or email address published in our official communications. We will respond within a reasonable timeframe in accordance with applicable law.